New Kitchen Journey

I have asked Andy Randall head of design at tsunami uk ltd what you should be looking for or how you should approach buying a new kitchen and his expert advice is, “people should trust what they think and want but be open to inspiration and advice from us. Easier said and done as people continuously form opinions and ideas, they should ask as many questions as they can, ask the same questions in different places, this gets rid of dodgy salesman answers that get given!”

When we embark on changing our kitchen so it not just suits our needs but also our lifestyle here is how the whole process works at tsunami uk ltd.

1.            Client comes in and talks a little and looks around showroom (we will tend not to go to deep here)

2.            Meeting for design brief booked in (very important from our side as Tsunami, if they are interested and serious they will come back for a proper meeting, we have found people we take a brief from when they just walk in, never, really never go ahead. Important to remember that for an hour of their time we a giving hours of our time in designing)

3.            Design brief (The most important bit! this is the opportunity for us to understand the client and for them to tell us as much as possible, the better the drief the better the design! )

4.            Designing (this will take 7-10 days for us to design, drawer, price)

5.            1st Presentation (We will present the design and concept we have come up with. This is done using hand drawn plans, hand drawn measured perspectives, and costings, at this stage the entire design is talked through, from basic concept to finishes. However nice the design/drawings this is really the first main discussion so changes almost always occur. This is good as this is the real refining of the design to suit the client)

6.            2nd Presentation (The design presented here should not be a shock, it should include the changes made at the last meeting and the costs really pinned down, because of this the client should know the design, the finishes, the final cost. A deposit will normally be asked for here to proceed.)

7.            Deposit received (we will now release drawings, samples and our project manager will come to site, until this point we will have been quite cagey, we do not release drawings as they are our strong point, we do not release samples as we work very very hard to secure rare and exclusive materials)

8.            Kitchen ordered (delivery will now take 12-14 weeks. During this time we would generally liaise with the client’s contractors who are doing the building work, ensuring that the site is going to be ready for the kitchen delivery)

9.            Kitchen Here (We are ready to fit to a ready prepared area, floors down, wall first painted, electrics and plumbing in place. It will take about 3 ish weeks to fit)

10.          Fitting (Normally the kitchen gets first fitted, units only. The worktops get template and there is a pause while they get made 10-14 days. The worktops get fitted. Second fix of the units is completed all appliances in, things finished off. The client now has a finished Kitchen)